Returns & Exchanges

At HC Luxury Outdoor, we stand behind the craftsmanship of our premium outdoor collections and offer a 30-day return window for items in original condition. We strive to ensure your outdoor living space is perfectly appointed with high-quality furnishings that meet your exact standards.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Item

  Carefully pack your outdoor furniture or accessories in the original protective packaging to ensure the items are not damaged during transit.

• 3.
  Schedule Pickup or Shipping

  Affix the provided prepaid shipping label or coordinate a white-glove freight pickup for larger patio sets through our approved logistics partners.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned items for quality assurance, your refund will be processed to the original payment method within 5-7 business days.